Help when you need it.

AI consultations aren’t working

• Check that mobile data or Wi-Fi is available.
• Force-quit the app and open it again.
• Wait a little, then try sending your consultation again.

Camera, microphone, or notifications

Open sorosoro in your iPhone Settings and enable the permissions for the features you want to use. Text consultations and other features that don’t need permission remain available.

Delete data stored on your iPhone

Choose “Delete all device data” from the home screen menu to remove conversation history, cooking sessions, finished-dish logs, and saved photos from your device. This can’t be undone.

Send product feedback

Choose “Send feedback” from the home or cooking screen menu. Attaching recent conversation text is optional; photos and audio aren’t included. Feedback submissions are automatically deleted after 90 days.

Contact support

For bug reports, please include when it happened, the steps to reproduce it, and your iOS and app versions. We can’t make individual safety judgments about food or ingredients.

Provided by Wataru Muro